Consumer Protection & SMS Communications Disclosure

American Gear Company
Effective Date: October 22, 2026

At American Gear Company, we value transparency, customer privacy, and responsible business practices. We are committed to providing clear information about our products, purchases, customer communications, and consumer rights.

This Consumer Protection & SMS Communications Disclosure explains how we communicate with customers, protect personal information, and manage our optional text messaging services.

1. Consumer Protection Commitment

American Gear Company is committed to fair and transparent business practices consistent with applicable federal and state consumer protection laws.

Our commitments include:

Providing accurate product descriptions, specifications, and pricing.
Clearly communicating applicable production schedules and estimated shipping dates.
Disclosing relevant terms and conditions before purchase.
Providing accessible customer service for questions, concerns, and order support.
Protecting customer information using appropriate administrative and technical safeguards.
Honoring applicable consumer rights regarding cancellations, refunds, and privacy.

We strive to ensure customers have the information necessary to make informed purchasing decisions.

2. Custom Products, Orders & Fulfillment

Many American Gear Company products are manufactured or customized to individual customer specifications.

Production schedules, customization requirements, and estimated shipping dates may vary depending on the product and order.

Customers are encouraged to review all product specifications, artwork approvals, and applicable terms before authorizing production.

Order cancellations, returns, and refunds are governed by our published policies and applicable consumer protection laws.

If we cannot ship an order within the applicable promised timeframe, we will provide the customer with the required notice and an opportunity to consent to a delay or cancel and receive a refund as required by law.

Nothing in our policies limits consumer rights or remedies that cannot legally be waived.

3. SMS Communications Program

American Gear Company may offer customers the opportunity to receive text messages related to their purchases, service requests, and promotional opportunities.

Depending on the messaging program selected, messages may include:

Order confirmations and status updates.
Production progress and fulfillment notifications.
Shipping and delivery information.
Customer service responses and support updates.
Quotes, artwork approvals, and other order-related communications.
Product announcements, special offers, promotions, and company news, where the customer has separately consented to marketing messages.

Participation in SMS communications is voluntary.

4. SMS Consent & Authorization

By voluntarily opting into an American Gear Company SMS program, you authorize American Gear Company to send text messages to the mobile number you provide, consistent with the consent you have granted.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Where required, we obtain express written consent before sending automated marketing or promotional text messages.

Providing a phone number as part of an order, quote, or customer service inquiry does not, by itself, constitute consent to receive marketing text messages.

Customers may opt out of SMS communications at any time.

5. Message Frequency & Charges

Message frequency varies depending on your order activity, service requests, and any messaging programs you have chosen to join.

Message and data rates may apply according to your wireless carrier's terms and conditions.

American Gear Company does not charge a separate subscription fee for participating in its SMS messaging programs.

Wireless carriers are not responsible for delayed or undelivered messages.

6. SMS Opt-Out Instructions

You may discontinue SMS messages at any time.

Reply STOP to a text message from American Gear Company to unsubscribe from the applicable messaging program.

After submitting your opt-out request, you may receive a confirmation message. We will honor valid requests to revoke consent in accordance with applicable law.

You can also request removal by contacting us at:

frontdesk@americangearcompany.com

Opting out of marketing messages does not prevent us from communicating through other lawful means regarding necessary order fulfillment, customer service, or other transactional matters.

7. SMS Customer Assistance

For assistance with our text messaging program:

Reply HELP to a participating American Gear Company SMS number.

You may also contact:

American Gear Company
Email: frontdesk@americangearcompany.com
Website: https://americangearcompany.com

Our team is available to assist with questions regarding SMS subscriptions, orders, products, and customer support.

8. Privacy & Mobile Information Protection

American Gear Company respects the privacy of its customers.

Personal information collected through our website or SMS services may include your name, phone number, email address, shipping information, order details, and communication preferences.

We use this information for legitimate business purposes, including processing transactions, fulfilling orders, providing customer support, and sending communications consistent with your preferences and applicable law.

Mobile phone numbers, SMS opt-in information, and consent records will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers acting on our behalf when reasonably necessary to deliver messages, process transactions, or operate our business, subject to applicable privacy and security requirements.

Our SMS consent information will not be shared with third parties for independent marketing purposes.

For additional information about our data practices and your privacy rights, please review our published Privacy Policy.

9. Consumer Rights & Dispute Resolution

Customers who have questions or concerns regarding an order, product, billing matter, or business communication are encouraged to contact American Gear Company directly.

We will review concerns and work toward a reasonable resolution consistent with our policies and applicable law.

Customers also retain any applicable rights to dispute charges, request legally required refunds, or contact appropriate consumer protection authorities.

10. Security & Fraud Prevention

American Gear Company takes reasonable measures to protect customer information and promote secure transactions.

We encourage customers to exercise caution when receiving unexpected messages claiming to represent our company.

We will not request passwords, complete payment card numbers, or sensitive account credentials through unsolicited SMS messages.

If you receive a suspicious communication claiming to be from American Gear Company, please contact us through our official website.

11. Changes to This Disclosure

American Gear Company may periodically update this disclosure to reflect changes in our business operations, messaging programs, applicable laws, or privacy practices.

Updates will be posted on our website with a revised effective date.

Where required by law, we will obtain additional consent before materially changing the types of marketing communications sent to customers.