Premium Arcade Cabinet

Overall the unit is great, but we have some issues with quality of unit, customer service, & shipping.
I received my order a few weeks late, and it was missing the guns. The game unit was loose on the pallet. I removed from pallet and the unit did not power on. I opened the back and noticed the SSD was not fixed to the front of the unit. It got knocked around and looks to have hit a few wires. It pulled a few of the power wires out.
I communicated my problems to Ryan/Reagan through phone and email 20+ days ago. Both very courteous and nice on the phone, but I’m still waiting on my order from 11/4/24 to be completed. Can someone at this company please just complete my order.
Honestly, if my order was complete or had been completed in a timely manner I would give this review 5 stars.

Awesome product and wonderful customer service. Any issues were quickly and easily resolved. Shipping was well packed. It’s a very well made cabinet. Not particle board, made from cabinet grade lumber. It’s a little more difficult to operate if you’re not tech savvy. Buy not impossible. It’s a very good machine and they stand behind it. Lots of videos on their YouTube account to learn tips and tricks. 10/10 would recommend.

Overall, I couldn't be happier. This arcade cabinet is going to be the center of our game room we are building. The ordering process was relatively seamless and Ryan was always quick to reply to emails and questions.

Shipping wasn't too bad, and they delivered it straight to our front door. Only thing wrong was one of the light guns was damaged in shipping but Ryan and his team were quick to act and are sending us a new one.

It's already been a hit with us and our friends and I will definitely recommend AGC to anyone who is looking for a pre-made cabinet.

Everything that AGC could control, they nailed and things that they couldn't, their support documentation as well as patient staff made it easy to get things fully operational from day one. This is a beast of a machine and is going to be a part of our family for a very long time.

The quality on these is amazing. I looked around at about 10 different options across the country for months ahead of Christmas for a 4-player arcade unit, and finally went with these units from American Gear after talking with Ryan in email. They definitely had the best options and cost for how high quality it is, plus customer service and customization.

I was able to fully customize the art from some of their existing assets and additional ideal, and the final result and quality still exceeded my expectations.

When you receive it, you can do so much with it, and they push updates all the time. You can tell they really care.

After receiving it I mixed up the sound mapping and they very quickly responded to an email to help me get it fixed. Other companies probably would have ignored a random email about that since the sale was done. Amazing customer service.

I am beyond happy that I went with American gear.

Arcade is a ton of fun! Very quick to answer questions and came ready to play with no configuration needed. Highly recommend!

Although there were some hiccups with the shipping, the unit arrived as promised (it literally arrived at like 5pm) on my birthday. Since then it’s been a source of entertainment for my friends and neighbors. The experience was a good one. All questions were answered in a timely fashion and the end result turned out far better than I anticipated! Here’s a couple pics of my neighbors hanging in the ‘man cave’ with our new addition to the game room!

Amazing customer service, Amazing People that help build this loving Arcade and a loving Lady Thats on the phone Wonderful person. I recommend everyone that's looking for an arcade this is the real deal Every penny i spent is worth it. the arcade itself is amazing 10/10

I totally love it, so far its is working perfectly! Thank you guys so much🤙

Love it. Our patients and their parents love it even more. It is SO FUN to see entire families gather around to play a game. Even better to see the parents into their game and letting their kids "pretend" to play next to them while they press the buttons. A few of the games lock up and freezes the system which means the entire arcade has to be completely shut down and restarted. American Gear was so awesome and created a YouTube tutorial on how to put our system in kid mode. I am hoping this helps avoid the games that freeze the system.
The custom graphics look awesome. There were places in the print that were scratched and cut too large on the buttons. We also would have put the sound controls and on/off switch on the back of the machine since we are using this for commercial use.
The machine has held up extremely well to the kids and all day use.

Customer service and overall build was absolutely outstanding!!! My machine had minor issues from the delivery (Not The Company’s Fault). I got the order on a Friday and that’s when people get ready for the weekend and the time when the shop gets ready to close. I called the company and the owner took precious time out of his day to help me get my machine started. Who does this these days? The owner probably had a million things he could have done but made sure my machine was up and running. Once I got the machine up and running everything worked very well and configured to perfection. The components are truly authentic and built to last a long time. I’m not much of a tech person but the instructions you receive plus the YouTube channel helps with any concern you have. So basically if you want a retro authentic gaming experience with a machine built to last you will find that with this machine.

So much fun! Looks and plays great! I love the volume control in the front - that was a pleasant surprise!

Amazing machine and amazing service. I reached out to the company and heard back immediately regarding questions I had. Working perfectly!!

I love the machine that American Gear Company has created for me. I looks and works beautifully! I had perfect support from the company and enjoyed their willingness to fix an issue that was due to user error (my fault). I recommend them to anyone as they are producing a superior product of distinct quality.

This is easily the best gift I could have gotten the family. It has over 10,000 games on it. It's like living our collective childhood all over again. 100% worth the money and the customer service was excellent, Ryan got back to me literally within an hour on a friday night when we first booted it up to help with some setup questions. It does take them a while to make these things and there was a delay around christmas time but in the end, it was so worth it! Most gaming cabinets go for over $1500 online and only play a handful of games. I searched for a while trying to find one that had multiple games that my dad had played back when he was in college. Then I found American Gear Company and their custom cabinet. This blew my mind when it came in. This thing is worth more than a hundred standard gaming cabinets for only an extra grand. You can even set highscores and compete against your family and friends, guaranteeing that the system will be constantly occupied whenever people come over. Some games on newer systems do require you to plug your own controllers in like call of duty black ops etc., so if you want to play those you'll need an adapter or something, but there are just so many games you probably won't even care. Best Xmas gift ever!!

Hi Matt,
First, thanks for taking the time to write your review, though it's not what we want to hear, we appreciate the honesty and the opportunity to learn how we can improve. Yes, we did ship later than we would have liked and later than you expected. There is no excuse for this, and we are working to scale and put processes in place that are more efficient so that we can better hit timing targets. I appreciate the feedback about shipping and a loose wire, this is not acceptable, and I will ensure that we take extra QC precautions going forward. The guns you are waiting on shipped this past week so you should be receiving them any day, we apologize for the delay on that. Hopefully when you get them it will just increase the excitement to further enjoy your arcade. I'm sad that we couldn't earn your 5 stars on this review, hopefully however we can make you a fan for life in the months and years to come as we will be here to support you.

we are in this for the long haul, we will use this to get better.

-Ryan Monson

Extremely happy with the purchase. They were such a pleasure to do business with. Excellent customer service, I felt like they really wanted me to have the best experience possible. Be patient when your machine arrives, if everything isn’t perfect. They definitely strive to make it so in a very easy way. They called me on the phone and walked me step-by-step through a troubleshooting issue. That was completely not their fault. We absolutely loved the machine, it has already been worth the investment. 10/10 would recommend this company anytime any day. Very good customer Service from literally everyone I was in contact with.

Great process soup to nuts. Any questions I had were quick to be answered and the YouTube videos and links helped for things that I couldn't figure out. Highly recommend working with American Gear Company. Great people!

Thank you for your feedback! In regard to titles that don't work, simply scan the qr code on the machine and fill out the form that pops up. This logs them in a database so we can fix them for updates that everyone has access to. Keep a lookout for updated videos as we are making them based on our most recent build. Again, much appreciated feedback, we strive to be the best and need to know where we fall short.

Overall pleased. There were cosmetic concerns including coverings/plugs for pre-set holes on the control board. Would look a lot cleaner if those holes weren't there. Also, molding was missing in some areas, maybe because they're tight areas, but raw and exposed wood not necessarily a good look. I'm willing to put in some work on this, but this is truly a piece of furniture. It would be nice if it looked like it 100%.

The unit comes set-up for immediate play, which was very nice. Most games you can think of are here. However, you have to rely on the downloaaded copy that's available. The usb ports are for controllers (it appears)- they don't allow you to plug in mame games you may have from other sources.

The gamelist is pretty complete, including hard to find titles. There are a lot of games. However, all games may not play. To be fair, there are a lot of 'copies' to account for, but to take time to set up your favorites only to find the copy doesn't work is a letdown.

There is going to be troubleshooting required- it's nice there are some videos for common issues, but you have to actively call the team for questions, especially if you don't have working knowledge of how cabinets work/are set up. An instruction manual would be really nice for the unit you have, as some videos appear outdated.

Last things- the team seems interested in getting it right, even if there was no wrong on their part. I didn't like the color I originally chose for buttons- replacements were sent with no questions asked via priority mail. There are things that could be improved as noted above, but overall, this is a good product.

Yes, guns come from Europe and sadly our last shipment got delayed. We wanted you to get your machine to enjoy it, rest assured you will get your guns :) Thank you for your support!

We just love the new arcade and we appreciate the job y’all have done. It’s a big hit around the house without a doubt. Only issue is that we didn’t receive the two light guns and they were ordered with the machine. Thank y’all again so much!!!! We love it!!

My new arcade is a functional work of art, and now I can share some of my 80s memories with my family. Thank you AGC.

You guys were great through the whole process!! Can’t wait to get the arcade!!

Hey Mark,
Thanks for the comments and the back-and-forth emails have been super helpful to help us dial in our latest software build. We did start from scratch on it to include more features, like a global leaderboard, wifi updates, pixelcade capabilities, better Bluetooth joypad support, settings backups (save games etc). With so many games we figured it was best to get the latest build into the customers hands knowing that we are constantly updating, and everyone will get those updates at no cost. Rest assured in the coming months all the games will be configured, thank you for being a patient contributor to the feedback required, its awesome customers like you that will make this the best machine on the planet. : ).

Machine came with the wrong artwork and my driving wheels were not included. Wheels I guess were on back order so my machine was shipped out as to not impact shipping date but nobody told me wheels would be coming. Only scratched the surface on trying some games out. Found games that will not load, game mappings not correct, games in the wrong slots, slot says one thing the actual game something different. Many games on the games list I was sent are not on the machine. All can be corrected but not thinking this machine was ready for prime time yet. Was considering purchasing another one for my other house but not at this time, maybe in the future when its more stable. Also no directions on how to operate the system, just figuring out how to back out of a game and back to the game menu was a bit of a struggle. Hardware used in the build is what sold me on the machine initially as most other machines use lesser quality components, big plus on this aspect. If all the game errors and missing games get corrected I would improve my rating and would purchase another machine at some point.

Looks great and works great. Answered all my questions.

Excellent machine with a ton of games once you figure out what all the buttons do. Terrific video and ease of loading/saving games.