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American Gear Company
Based on 72 reviews
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My whole entire family loves this machine. We can all play together and also entertain our guest. I have to say that American Gear Company's customer service is impeccable. They were there to answer all my questions and even provide options to help with my design. Working with them made this process very easy. I would highly recommend American Gear for any of your Arcade needs. Definity under promised and OVER delivered!!! Exceptional!!!!!
The customer service here is amazing!! We decided we wanted a custom shot ski for our wedding just one week out...and they made it happen no problem! UPS broke the ski on its way to us and AGC re-did it and overnight shipped it to us. The ski is so awesome and they are amazing to work with. Would highly recommend. THANK YOU!!!
Ryan is super awesome to work with and American Gear Products are top notch. Great Product + Great Service = Great Company. Austin was also the best! His customer service he gave me was fast, friendly and solved my issues with great personal care. I am an Arcade junkie and my system is now even better. Reagan also helped me and was great:). Thank you team AGC!!!!!!
The family loves the new arcade! Received it a few weeks ago and we have really enjoyed playing all of the classic games. Still dialing it in, but it’s been a great addition to the man cave.
Absolutely the best company that I have ever done business with. Superb customer service. Very responsive. Great quality components. I love my arcade machine. Takes me back to my childhood only now I don’t have to keep pumping quarters into the thing. Highly recommended. They won’t just forget about you after the sale is made. I would not hesitate to purchase from them again.
I am so thoroughly happy with American Gear Company. We ordered an arcade system that works fabulously, but I also had a complicated delivery window and they completely came through. We had a couple wireless controllers didn't come with the initial shipment and it slipped my mind. They proactively reached out to us and noted the missing controllers and shipped them to me next day. Such great people. Highly recommend!
Great! Awesome! This company's customer service is unbeatable! Do not hesitate to order from this company. I have ordered from this company 3 times. All three experiences were incredible. Reagan went in early one morning to help me with the design as he knew my deadline was approaching. Reagan and Ryan really care about their customers. Fast and friendly communication either through their chat box or phone. I ordered 3 shotskis from them and each time they helped make sure the design portrayed the vision I had for the skis. Thank you very much to all your employees as it takes a team. Each person I gave the skis to loved it! Thank you!!!! I will be ordering more soon!
Needed something last minute and reached out to American Gear Company to see if they could accommodate. Within minutes of messaging them, they had already gone out of their way to source what I was looking for and send me an approximate cost. They went above and beyond to send me the item I was looking for! Would absolutely do business with them again and would highly recommend! Professional, courteous and accommodating!
All they do is buy a 20 dollar raspberry pie throw it in a box a charge 200 bucks for it it's a scam
Response from the owner: Hi J Smith. We have no record of an order from a J smith. We also don't have any machines that are $200. So you may have the wrong company.
This company has fantastic customer service! Amy was so helpful and a joy to work with on the order. They made sure our order would arrive in time for our school carnival. Even though one of our box hockey sets arrived damaged (issue with shipping company, not them), they worked with me to resolve it. I would highly recommend this company!
great service and fast turnaround time. have recommended to many others.
The brackets for my home made shot ski are perfect
Love the quality, appearance, and functionality of the product! Will definitely search these out first for additional purchases!
Your design services were especially helpful with the three items I ordered! Our friends LOVED their gifts and one said it was the most unique gift he’d received! Thank you very much for your help and we will definitely use your company again!
Couldn’t be happier with our new arcade! Everyone is loving all the games on it! Especially the N64 games our kids grew up with. Great company, craftsmanship, customer service! Hoping to be back for another soon!
Had many options to choose from and im so glad to have chosen American Gear company. Their customer service went above and beyond in accommodating my request - Thank you Ryan!
Purchased custom skate decks and the quality and turn out rate was less than amazing, couldn’t be happier. I will most definitely be ordering a lot more from this company.
The arcade is awesome! So many games! Amazing features, great quality! Thanks Ryan and team!
Amy and Ryan,Thanks for the awesome shot ski for our friend's 60th! It was so much fun, a grand slam homerun! Please thank your whole team for making this happen and expediting it to us. Also the golf graphics were fantastic and the packaging was great! Excellent customer service from start to finish!Many thanks for your extra efforts to help, Katherine
Great arcade machine with thousands of games . The company has top notch customer service and I am thankful for Ryan answering all my questions and request.
Made us custom shot skis for our wedding and they’re amazing!!! Truly the best in the game and best service!
I would recommend Waker Pluming, most especially technician Lowell. He was knowledgeable, recognized the problem and efficiently replumbed my entire water heater. He is a knowledgeable, and will work until the job is satisfactory completed.
This company is awesome! I bought an arcade machine, and there was a shipping issue (not their fault) and they went above and beyond to fix the problem. And the arcade is incredible! The machine build quality is great and the game play is flawless. We are having a blast with all the different games available!
Loved loved loved the shotski that was custom made for me! Was a Christmas gift for daughter & son in law & they absolutely loved it! First one arrived damaged by carrier & after contacting Ryan with American Gear, he replaced with no problem! Thank you so much! Will definitely spread the word on such great work!! Lots of thanks to Amy in customer service who helped also!!
I ordered a custom gift for Christmas on Dec. 6 and American Gear Company ensured that it arrived before Christmas! Their custom service is top notch - from late night emails to mid-day website chats. The quality of the product is also amazing and I was really pleased with the price for a custom piece. I'd recommend American Gear Company to anyone. Look no further!
Our new shotski is awesome! Great quality, great packaging, and while we ordered an "overstock" ski, it fits our family perfectly!But, I also want to mention how great the communication was with American Gear. I emailed on a Sunday regarding a shipping question. We were on a short timeline for a party and wanted make sure it would be here on time. Even though the business was closed I received an email within a matter of hours, and my shotski arrived in plenty of time. Thank you! Will be purchasing from this business again!
Beautifully crafted piece, easy to customize!
I Googled Shot Ski and after going through a few websites and comparing options and pricing I knew American Gear was the only choice. The ease of designing on my own, then realizing what I wanted to do wasn't quite as easy as I thought so getting to experience their helpful and patient customer service, and then the final result arriving perfectly packed and looking FABULOUS was the Best choice for sure! I can't wait to use this perfectly branded Shot Ski at our party and take tons of pix!
Great customer service and DIY shot ski kit.
Ordered a custom shot ski for my son's birthday. It turned out great! He loves it! Ryan and the team worked with me to get it delivered in time for his birthday!
Outstanding service, attention to detail and delivered exactly when they said it would. Our custom Shot Ski are AWESOME!
Purchased the shotski kit - arrived quickly and works perfectly. Very happy with the shopping experience
Absolutely loved the product I bought!! I ordered the shot ski brackets and they came exactly like the picture! The service was excellent as well, the product arrived in such a timely manner. I was so impressed!
Ryan at American Gear Company was great to work with. His professionalism, quick reply’s, and great designs were all evident in a great product. The custom shot ski's were a fantastic gift idea and quite a hit.They exceeded my expectations. Thank you.
I ordered a custom Shot Ski for a gift. This product was so fantastic I order one for myself! I cant recommend this company enough. Awesome product! Outstanding customer service!
Ryan was very helpful - I needed a custom shot ski made VERY quickly and Ryan was able to help me get EXACTLY what I needed. I was incredibly happy with my product and he was very patient. I highly recommend using American Gear Company - but specifically reaching out if you have any questions or special requests. I would recommend them to anyone!
I ordered two shot-skis for my 20-something kids and they love them. AGC does great work and made really unique shot-ski's with just a little input from me. I couldn't use the design application so with just a conversation they were able to capture what I wanted on each! They also made them and got them to me in time for the birthdays! Thanks so much!
Amazing product and top-notch service. My new go to resource for custom shot ski, shot sticks, skateboard decks and more! Check our American Gear Company for the BEST customized gifts/products.
What a great product! I’ve been purchasing brackets for shot skis and these are the best! They are the perfect size and what I like best besides the awesome customer service - is that they are secured with screws unlike some others that adhere with sticky tape! Highly recommend!!
Great boards for a really good price
What a pleasure to do business with AGC! High Quality - Man Made in the USA --- Ryan and his crew develop and create fun and engaging games for families, friends, co-workers, etc. The Coin Flippers are such a fun and easy game --- Thanks American Gear Company! Keep the games a coming!
I've used American Gear's products for several years and have personal seen the expert production facilities. The quality of the product is fantastic and it's a great, fun game for families or company events. Easy to move around with little set up. I highly recommend it.
Supreme customer service. Some of the nicest people I’ve talked to.
Response from the owner: Hey Tyler Thank you so much for calling we loved getting to talk to you! Give us a call if we can help you with anything else!
Response from the owner: Thanks Pine for the rating we truly appreciate your feedback and support!
Great quality boards and top notch customer service that made for a very nice experience for purchasing my first skate board. I’d highly recommend!
Response from the owner: Hey Tyler, Thanks so so much for the support and review! Let us know anytime we can make you anything else:)
First time experience visiting this factory and it was one of the greatest experiences in my life. Ryan took my three step kids through their factory and showed all of us how the make Snowboards, Skateboards, Shot Ski’s, Sleds, Wakeboards, Wake Surf Boards, Skis and Skim Boards. I haven’t seen them so excited for something this cool in a long time. Ryan was so personable and helped us with everything we had questions about. Prices are wholesale and the best quality I have seen. We are planning on going back soon.
Response from the owner: Hey Dan, Thank you so much for coming up we loved having you all and can't wait to see you guys again!
1-5 of 243 reviews
  1. Excellent value. I thought I was only getting the board but they sent in all the connections, including a power supply! The added preinstalled games which were also a welcome addition. The packaging was also well done. Plugged in the board to my cabinet and started without a hitch. Overall very good experience with this company.

    Image #1 from Jerald Fowler
  2. Me and Family have loved playing games on this machine. The company was very friendly and kept us updated on the process all through out the build. They even sent us pictures. If you want a really well made Arcade Machine these are the people to order it from. You will not be disappointed at all.

  3. Love the shot ski, came in a big box that was well packaged. I choose the surprise option which was really anticipating. Most definitely will be purchasing another one!

  4. Extremely happy with the purchase. They were such a pleasure to do business with. Excellent customer service, I felt like they really wanted me to have the best experience possible. Be patient when your machine arrives, if everything isn’t perfect. They definitely strive to make it so in a very easy way. They called me on the phone and walked me step-by-step through a troubleshooting issue. That was completely not their fault. We absolutely loved the machine, it has already been worth the investment. 10/10 would recommend this company anytime any day. Very good customer Service from literally everyone I was in contact with.

  5. Overall, I couldn’t be happier. This arcade cabinet is going to be the center of our game room we are building. The ordering process was relatively seamless and Ryan was always quick to reply to emails and questions.

    Shipping wasn’t too bad, and they delivered it straight to our front door. Only thing wrong was one of the light guns was damaged in shipping but Ryan and his team were quick to act and are sending us a new one.

    It’s already been a hit with us and our friends and I will definitely recommend AGC to anyone who is looking for a pre-made cabinet.

    Image #1 from Andrew F.
    Image #2 from Andrew F.


Surf / Wake


Monday-Friday: 8am - 7pm

Saturday: 9am - 5pm

Sunday: Closed


1529 S Sandhill Dr

Washington, UT 84780


What Our Clients Say
254 reviews