American Gear Company

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4.8
Based on 254 reviews
5 star
92
92%
4 star
4
4%
3 star
2
2%
2 star
1
1%
1 star
1
1%

Customer Images

Image #1 from MATTHEW POWELL
Image #1 from Matt Collins
Image #1 from Jared Robertson
Image #2 from Jared Robertson
Image #3 from Jared Robertson
Image #1 from Nate Foster
Image #1 from Ryley
Image #2 from Ryley
Image #1 from Jerald Fowler
Image #1 from Andrew F.
Image #1 from MATTHEW POWELL

MATTHEW POWELL

Overall the unit is great, but we have some issues with quality of unit, customer service, & shipping. I received my order a few weeks late, and it was missing the guns. The game unit was loose on the pallet. I removed from pallet and the unit did not power on. I opened the back and noticed the SSD was not fixed to the front of the unit. It got knocked around and looks to have hit a few wires. It pulled a few of the power wires out. I communicated my problems to Ryan/Reagan through phone and email 20+ days ago. Both very courteous and nice on the phone, but I’m still waiting on my order from 11/4/24 to be completed. Can someone at this company please just complete my order. Honestly, if my order was complete or had been completed in a timely manner I would give this review 5 stars.

Image #1 from Matt Collins

Matt Collins

Awesome product and wonderful customer service. Any issues were quickly and easily resolved. Shipping was well packed. It’s a very well made cabinet. Not particle board, made from cabinet grade lumber. It’s a little more difficult to operate if you’re not tech savvy. Buy not impossible. It’s a very good machine and they stand behind it. Lots of videos on their YouTube account to learn tips and tricks. 10/10 would recommend.

Image #1 from Jared Robertson

Jared Robertson

My GF and I order a custom shot ski for our upcoming Halloween party and AGC nailed the look we were going for! Can’t wait to use it definitely going to make a custom Christmas themed one as well.

Image #2 from Jared Robertson

Jared Robertson

My GF and I order a custom shot ski for our upcoming Halloween party and AGC nailed the look we were going for! Can’t wait to use it definitely going to make a custom Christmas themed one as well.

Image #3 from Jared Robertson

Jared Robertson

My GF and I order a custom shot ski for our upcoming Halloween party and AGC nailed the look we were going for! Can’t wait to use it definitely going to make a custom Christmas themed one as well.

Image #1 from Nate Foster

Nate Foster

Works perfectly! Great board replacement for your iircade gen1 system! Good games on it too!

Image #1 from Ryley

Ryley

Super excited to try the board out! The team was super accommodating and were extremely easily to communicate with!

Image #2 from Ryley

Ryley

Super excited to try the board out! The team was super accommodating and were extremely easily to communicate with!

Image #1 from Jerald Fowler

Jerald Fowler

Excellent value. I thought I was only getting the board but they sent in all the connections, including a power supply! The added preinstalled games which were also a welcome addition. The packaging was also well done. Plugged in the board to my cabinet and started without a hitch. Overall very good experience with this company.

Image #1 from Andrew F.

Andrew F.

Overall, I couldn't be happier. This arcade cabinet is going to be the center of our game room we are building. The ordering process was relatively seamless and Ryan was always quick to reply to emails and questions. Shipping wasn't too bad, and they delivered it straight to our front door. Only thing wrong was one of the light guns was damaged in shipping but Ryan and his team were quick to act and are sending us a new one. It's already been a hit with us and our friends and I will definitely recommend AGC to anyone who is looking for a pre-made cabinet.

Image #2 from Andrew F.

Andrew F.

Overall, I couldn't be happier. This arcade cabinet is going to be the center of our game room we are building. The ordering process was relatively seamless and Ryan was always quick to reply to emails and questions. Shipping wasn't too bad, and they delivered it straight to our front door. Only thing wrong was one of the light guns was damaged in shipping but Ryan and his team were quick to act and are sending us a new one. It's already been a hit with us and our friends and I will definitely recommend AGC to anyone who is looking for a pre-made cabinet.

Image #1 from MATTHEW POWELL
Image #1 from Matt Collins
Image #1 from Jared Robertson
Image #2 from Jared Robertson
Image #3 from Jared Robertson
Image #1 from Nate Foster
Image #1 from Ryley
Image #2 from Ryley
Image #1 from Jerald Fowler
Image #1 from Andrew F.
Image #2 from Andrew F.
1-5 of 254 reviews
  1. Overall the unit is great, but we have some issues with quality of unit, customer service, & shipping.
    I received my order a few weeks late, and it was missing the guns. The game unit was loose on the pallet. I removed from pallet and the unit did not power on. I opened the back and noticed the SSD was not fixed to the front of the unit. It got knocked around and looks to have hit a few wires. It pulled a few of the power wires out.
    I communicated my problems to Ryan/Reagan through phone and email 20+ days ago. Both very courteous and nice on the phone, but I’m still waiting on my order from 11/4/24 to be completed. Can someone at this company please just complete my order.
    Honestly, if my order was complete or had been completed in a timely manner I would give this review 5 stars.

    Image #1 from MATTHEW POWELL
  2. Awesome product and wonderful customer service. Any issues were quickly and easily resolved. Shipping was well packed. It’s a very well made cabinet. Not particle board, made from cabinet grade lumber. It’s a little more difficult to operate if you’re not tech savvy. Buy not impossible. It’s a very good machine and they stand behind it. Lots of videos on their YouTube account to learn tips and tricks. 10/10 would recommend.

    Image #1 from Matt Collins
  3. My GF and I order a custom shot ski for our upcoming Halloween party and AGC nailed the look we were going for! Can’t wait to use it definitely going to make a custom Christmas themed one as well.

    Image #1 from Jared Robertson
    Image #2 from Jared Robertson
    Image #3 from Jared Robertson
  4. Outstanding build quality! If you want a fully equipped, ready-to-go, arcade that you can show off to friends and family; I HIGHLY recommend. Great work! Thank you!

  5. Works perfectly! Great board replacement for your iircade gen1 system! Good games on it too!

    Image #1 from Nate Foster
What Our Clients Say
260 reviews